Terms & Condition Selandia Pools

Last Updated: [30 August 2019]







1. Definitions: 

1.1 In this Agreement, the following words and phrases shall (unless the context otherwise requires) have the meanings set out beside them:

 1.1.1 “Agreement” means these terms and conditions which govern the contractual relationship between You and the Company (which may alternatively be referred to herein as “Terms” and/ or “Terms and Conditions”);

1.1.2 “Bet” / “Game Bet” or “Wager” means a bet placed by You on the outcome of any of the lottery games upon which We accept bets from Users;

1.1.3. “Caixa Econômica Federal” or “Caixa” means, the organisation that organises the official Brazilian lottery Mega-Sena (herein Mega Sena) among others;

1.1.4. “Camelot Group” or “CG” means the organisation that organises the official UK lottery “Lotto” (hereinafter “UK National Lottery”) among others.

 1.1.5 “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”, “virtual” and/or similar.

 1.1.6 “Company” means Play UK Internet N.V.. , a company incorporated under the laws of Curacao, with company registration number 95091 and registered office at Heelsumstraat 51, E-Commerce Park Curaçao PO Box 422 operating under License no 8048/JAZ authorized and regulated by the Central Government of Curacao; 

1.1.7 “Group Company/ies” means the Company, any holding company of the Company from time to time, and all direct or indirect subsidiaries of any such holding companies from time to time;

 1.1.8 “Consideration” means the consideration to be paid to the Company in connection with the Services provided and the placement of a Game Bet (including, but not limited to, the price of the bet);

 1.1.9 “Deutscher Lotto-und Totoblock” or “DLTB” means the German lotteries organisation that organises or co-organises the Lotto 6aus49 lottery in Germany and the EuroJackpot lottery; 

1.1.10. “Française des Jeux” or “FDJ” means the French lotteries organisation that organises the official French lottery (herein France Loto) among others;

1.1.11 “Excluded Person” means any User: (a) located in: (i) the United States of America, Australia, France, Netherlands, Curacao, Aruba, Bonaire, Saba, St, Eutatius, St. Martin or any other jurisdiction in which they are not permitted to participate in remote gambling of the nature provided by us; and (ii) any additional jurisdiction from which We do not accept customers or Users from time to time; (b) who is on any Sanctions List, or is otherwise prohibited from participating in remote gambling of the nature provided under any economic sanctions laws, regulations, embargoes or restrictive measures imposed, administered, enacted or enforced by any Sanctions Authority (in each case, whether personally or by virtue of the jurisdiction in which they are located);/ FATF / Moneyval and/or (c) under the age of 18, and/or (d) a director or employee of the Company or the Insurer or any member of the Company’s Group or the Insurer’s Group or an immediate family member of, or a person living in the same household (whether or not related) as, any director or employee of the Company or the Insurer or any member of the Company’s Group or the Insurer’s Group;

1.1.12 “Force Majeure”: refers to any occurrence or condition beyond one's reasonable control which leads to a delay or default in the performance of the affected party's contractual obligation and shall, for the purposes of hereof, include the failure of the Company’s central computer system or any part thereof, delays, losses, errors or omissions resulting from failure of any telecommunications or any other data transmission system, any loss as a result of any acts of God, government restrictions or change in the applicable remote gaming regulations (including the denial or cancellation of any necessary license where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other cause beyond the reasonable control of the party whose performance is affected;

1.1.13 “Home Page” or “Play Page” means any page on the Website where a User can successfully place a Bet;

1.1.14 “Intellectual Property” means all trademarks, service marks and trade names as well as images, graphics, text, copyright, database rights, moral rights, author’s rights, design rights (whether capable of being registered or otherwise), concepts or methodologies found on the Website, the User Account and the material contained therein, also hereinafter referred to as ‘Content’,  which are the exclusive property of the Company. The User may retrieve and display Content from the Website on a computer screen, strictly for your Own personal, non-commercial use. All other usage is precluded unless Company’s prior written consent is obtained; 

1.1.15 “Insured Winning Bet” means a Winning Bet that is underwritten by an Insurer;

1.1.16 “Insurer” means a risk management company and/ or insurer who manages or underwrites or arranges for the underwriting either alone, on a re- insured or on a syndicated basis any of the potential Winnings arising from any of the Game Bets placed by You and accepted by Us through any of the Company’s Website/s;

1.1.17 “Insurer’s Group” means the Insurer, any holding company of the Insurer from time to time, and all direct or indirect subsidiaries of any such holding companies from time to time;

1.1.18 “Loterías y Apuestas del Estado” or “LAE” means the Spanish lotteries organisation that organises or co-organises the Sorteo Extraordinario de Navidad, the Euromillones, the Bonoloto, the La Primitiva and the El Gordo de la Primitiva lotteries;

1.1.19 “Lottery Draw/s” or “Draw/s” means each official draw of the lottery games upon which we offer Bets;

1.1.20 “MUSL” means the Multi-State Lottery Association, which organises shared lotteries including the “Powerball” and “Mega Millions” lotteries in the U.S.;

1.1.21 “New South Wales Lotteries” or “NSWL” means the Australian lotteries organisation that organises or co-organises the the Oz Lotto and the Powerball (herein Oz Powerball);

1.1.22 “Operator” or “Underlying Lottery Operator” means in respect of each lottery game and draw, the official third-party lottery organizer that organizes and manages that lottery game and draw; 

1.1.23. “Powerball-Jackpot” means the aggregate amount payable by the MUSL or any (co-) organiser in respect of all Winning Tickets in Prize Category A in US dollars and in respect of the relevant draw of the US-lottery “Powerball”, paid out in 30 growing annual amounts according to the official rules (i.e. with 4% p.a.), or, where no such Winning Tickets are announced, the amount that would have been payable by the MUSL or any (co-)organiser over 30 growing annual amounts (in case of the “annuity” option) had there been a Winning Ticket in Prize Category A in respect of the relevant draw.

1.1.24 “Prize” / Prize Monies”/ “Winnings” means an amount, a bonus or a reward that can be won by the User (and includes for the purposes of winnings arising from a Game Bet in respect of which the winnings are insured, an Insured Winning Bet);

1.1.25 “Prize Category” means the categories of Classes (being either Category A or Category B  or Category C) in respect of the relevant Lottery Game; 

1.1.26 “Prize Category A” means the highest “jackpot” prize category in relation to the applicable Lottery Game, as further described herein;

1.1.27 “Prize Category B” means those Classes in relation to the applicable Lottery Game described as such herein;

1.1.28 “Prize Category C” means those Classes in relation to the applicable Lottery Game described as such herein; 

1.1.29. “Sanctions Authority” means any or all of: (a) the United States government; (b) the United Nations; (c) the European Union; (d) the United Kingdom; and/or (e) the respective governmental institutions and agencies of any of the foregoing, including, without limitation, the Office of Foreign Assets Control of the US Department of Treasury (“OFAC”), the United States Department of State, the US Department of Commerce, the US Department of the Treasury, the United Nations Security Council and Her Majesty’s Treasury (“HMT”);

1.1.30. “Sanctions List” means the Specially Designated Nationals and Blocked Persons list maintained by OFAC, the Consolidated List of Financial Sanctions Targets and the Investment Ban List maintained by HMT, or any similar list maintained by, or public announcement of sanctions designation made by, any of the Sanctions Authorities, in each case as the same may be amended, supplemented or substituted from time to time;

1.1.31 “Service/s” shall include all services, including betting on the outcome of lotteries related to the Services and listed on the Website, and any related offers thereto, provided by the Company to the User through the Website;

1.1.32 “Sisal” means the Italian betting and gaming provider and organiser of the SuperEnaLotto (Italian national lottery game) in Italy;

1.1.33 “Underlying Lottery” means the applicable Operator’s lottery, in respect of which We have arranged insurance from an Insurer in respect of Insured Winning Bets;

1.1.34 “Underlying Lottery Jackpot” means the aggregate amount payable by the applicable Underlying Lottery Operator in respect of all Underlying Lottery Winning Tickets in Prize Category A of the relevant draw of the applicable Underlying Lottery, as announced by the applicable Underlying Lottery Operator (or, where no such Underlying Lottery Winning Tickets is announced, the amount that would have been payable by the applicable Underlying Lottery Operator had there been an Underlying Lottery Winning Tickets in Prize Category A of the relevant draw of the Underlying Lottery, as determined by the Insurer); 

1.1.35 “User” means any individual that expressly or impliedly accepts and agrees to this Agreement by opening a valid User Account and who places Game Bets on Our Website from time to time;

1.1.36 “User Account” means a personal account opened via the Website by an individual, solely for the use of that individual for the purpose of using the Services;

1.1.37 “Us/We/Ours” means the Company, and any subsidiaries, affiliates, directors, officers, employees, representatives, agents and contractors, and any other person acting for or on behalf of the Company (and, unless the context otherwise indicates, the use of “us/we/ours” shall have the same meaning);

1.1.38 “Website” means any website owned, operated or hosted by the Company (including, but not limited to, www.playhugelottos.com), and any software or content that is used to access such website; and

1.1.39 “You/Your” means the User (and, unless the context otherwise indicates, the use of “you/yours” shall have the same meaning).

1.2 By opening a User Account, use and reuse of such a User Account, participation in and using our Services, or acceptance of any Prize, User represents, warrants and agrees to the following:

2. Your Use of Our Services:

2.1.  You hereby warrant and represent that:

2.1.1 You are an individual of at least 18 years of age and it is legal for You to use the Services according to the law, regulation or directives applicable to Your country of domicile.

2.1.2 you do not violate any applicable law or regulation as a result of using the Services. If you reside or are present in any jurisdiction that prohibits using the Services, you shall not use the Services.

2.1.3 it is your responsibility to ensure that you comply with any and all laws applicable to you before registering or participating in any Service/s through the Website. 

2.1.4 you do not use funds gained through criminal or illegal activities to use the Service/s; 

2.1.5 you will register for a User Account for personal use and not for any commercial intentions and/or purposes;

2.1.6 you will not allow any other person or third party, including but not limited to any minor, to use or reuse your account, accept any Winnings, or participate in the Services.

2.1.7 you shall not create multiple accounts. Multiple accounts with the same name, address or IP address shall be considered one and the same. If it is determined that multiple accounts have been created, the Company reserves the right to confiscate any Winnings credited thereto throughout the duration of the registered User Account(s).

2.1.8 You are not an Excluded Person.

2.1.9 You are solely responsible for the security of your log in details including your username and your password. Should you inadvertently let someone know your password you shall contact the Company immediately and change your password. 

2.2     Users are responsible for any unauthorized use of their User Accounts. If a third party places a Bet or is thought to have placed a Bet, said Bet shall be valid, whether or not the third party had the prior consent or knowledge of the User. Under no circumstances will any Bet be cancelled for that reason. The Company shall in no way be held responsible for any loss suffered due to the illicit use of a User’s password by a third person, of unauthorized access and /or for any transaction in which the name and password of a User was registered correctly. The User is advised to choose a strong and non-predictable password for security reasons and is responsible for ensuring that his password is kept as highly confidential as possible. If a User suspects that a third party may have its password or username, the User shall notify the Company immediately.

For the avoidance of doubt, it is hereby clarified that a person who is not entitled to use the Services - as well as any other person who substitutes such person - is also not entitled to any of the Winnings, and the Company retains the right to close such User Account at any time and to cancel all the transactions pertaining to that User Account.  

2.3      The Company accepts only one account per User. The use of more than one account per User is strictly forbidden. The Company retains the right to close a User’s account at any time and to cancel all the transactions pertaining to any User that has registered more than one account in his own name or under different names, if the Company has reasonable suspicion that the User has registered multiple accounts. It makes no difference whether the accounts have been used with the intention of defrauding or cheating, or otherwise. 

3. Opening a User Account: 

3.1 To use the Services you will first need to open a User Account on the Website.

3.2 If you choose to register a User Account you will be required to provide your full name, address, date of birth, email address and telephone number. If your identity cannot be validated, you may be required to submit additional information or documentation as a condition to opening a User Account. You may also be required to answer one or more security questions, after which you will be sent a confirmation email. You may also be required to update the information or data or to provide additional items as part of ongoing efforts to prevent fraudulent activities.

3.3 We have and reserve the right to use third party verification services to authenticate your account information and identity, and you expressly acknowledge and agree that we may confirm the accuracy of any information you submit against government-issued ID. If you have provided false information or if you are unable or unwilling to provide documentation to confirm your ID details, as we are unable to confirm your identity, your User Account may be suspended or blocked and any and all activity within the User Account deemed invalid, including, without limitation, the nullification of potential Winnings.

3.4 You hereby agree that Secure View Services Limited, incorporated in Cyprus with registration number HE 149654 and its registered address at 3rd Floor Methonis Tower 73, Archbishop Makarios Avenue, PO BOX 28770, Nicosia Cyprus, 2082, is responsible for credit card and payment processing. To use the Services and to place a Game Bet, you will be required to provide the Company with details of means of payment and/or transfer funds into your User Account (“Play Credits”) by any of the methods specified by the Company. If you transfer funds into your User Account, such funds will be deposited into your User Account upon actual receipt of funds by the Company. Minimum and maximum limits may be applied in respect of transferring funds into and out of your User Account, depending upon your history with the Company, the method of deposit,ID verification, and other factors as determined solely by the Company. The Company will debit your User Account and/or your means of payment at the time in which you place a request to place a Game Bet via the Website.

3.5 Your request to place any Game Bet is subject to there being sufficient funds in your User Account to pay for the Game Bet or the provision of means of payment which allows for the payment of the Game Bet. 

3.6 Should you have insufficient Play Credits in your User Account, your payment method will be charged upon the placement of any Game Bet. If your payment method fails to successfully pay for the transaction you will be advised accordingly and your request to place a Game Bet will be rejected. If your User Account balance has a negative balance, you expressly acknowledge and agree that such negative balance shall constitute an incontestable immediately due and payable debt owing by you to us.

3.7 The Company may, at any time, set off any positive balances in your User Account against any amount owed by you to the Company.

3.8 The Company may, at its sole discretion, award promotional (bonus) funds or discounts to its customers via their participation in brand promotions or competitions. Promotional (bonus) funds  will reflect as such within the customer's account balance. If the customer has promotional (bonus) funds these will be forfeited upon withdrawal of winnings from the following products: Keno, Instant Win Games and Scratchcards. The use of promotional (bonus)  funds  or discounts is restricted to participation in betting on the outcome of lotteries only. Customers can only participate and earn rewards in brand promotions when placing cash bets i.e. Customers cannot use promotional (bonus) funds, promotional vouchers, or loyalty points to earn rewards in brand promotions.   Other specific terms and conditions to these promotional (bonus) funds  funds or discounts may apply and will be published on our Website as and when necessary. 

3.9 In addition to promotional (bonus) funds or discounts, you may earn and receive promotional vouchers via participation in brand promotions or competitions or via rewards through our loyalty program. A voucher is a token to place a Bet on a pre-determined game without incurring the cost of that Bet. Vouchers are not transferable between User Accounts nor between games or other products. Customers can only participate and earn rewards in brand promotions when placing cash bets i.e. Customers cannot use promotional (bonus) funds, promotional vouchers, or loyalty points to earn rewards in brand promotions.

3.10 The Company will remove any unused promotional vouchers after 180 days from date of issue and reserves the right, at its sole discretion, to remove any unused vouchers or promotional credits at any time. The Company may, but is not obliged to, provide sufficient notice of the expiration or removal of vouchers and promotional (bonus) funds or discounts from any User Account.

3.11 The Company reserves the right to limit or refuse any activity and/or request made by you or through your User Account.

3.12 We recommend that you, as the cardholder, print out all electronic entry data, this Agreement, the rules of the Games, and the payment methods used for safekeeping and recordkeeping purposes, in order to avoid and/or address any administrative errors and/or misunderstandings which may arise out of your contractual relationship with us. 

3.13 You understand that you will receive electronic communications from the Company, posted on the Website and/or sent to you via e-mail. All such communications will be considered "in writing" and will be considered received by you within 24 hours from the time in which the notice was posted on the Website or sent to you via e-mail.

3.14 The Company wants to ensure that its Users gamble in a responsible manner, but it also acknowledges that gambling can be addictive to some and affect their lives negatively. Since We care for Our Users, and want online gaming to be an enjoyable experience, We offer various measures which can be taken by a User to gamble in a responsible manner.

3.15 The Website contains links to external entities and information which can help in case of addictive gambling. If You believe that You might be addicted to gambling, We strongly encourage You to seek help through these areas of Our website. 

3.16 By using the Services the User is acknowledging that placing bets on the Website is under the risk of losing all money invested. It is the User's sole responsibility to assume the losses suffered through the User's Account;

4. Inactive Account:

4.1 An “inactive account” is a User Account without any Game Bet activity taking place for a period of six (6) consecutive months. 

4.2 If your User Account becomes inactive, the Company reserves the right to remove 100% (one hundred percent) of your account balance, including play credits, vouchers and winnings. 

4.3 If at any future time after your User Account has become inactive, you commence Game Bet activity, the Company shall deem your User Account to be “re-activated” but shall not be obliged to refund to you any monies which were already forfeited once your account became inactive in accordance with clause 4.2 above. 

5. Closing your User Account:

5.1 Users may choose to close their User Account by contacting the Company’s Customer Support using the contact details provided in the “Contact Us” section on the Website. Any remaining funds in the User Account will be remitted to the User upon request. The minimum amount which a user may request to withdraw is twelve Euros (€12.00) or ten GBP (£10.00), or fifteen USD ($15.00), as applicable.

5.2 Should an existing User Account be closed, any obligations already entered into prior to the closing of such User Account, will be honoured by you.

5.3 A User who wishes to recover funds held in a closed, locked or excluded account is advised to contact our Customer Support team via the “Contact Us” section on the Website.

5.4 In case of closure of their User Account due to gambling addiction, fraud or money laundering activity, an individual will be prohibited from opening a new User Account. The Company will not be liable should the individual succeed in opening a new User Account, nor for any direct, indirect or consequential damages arising therefrom. The Company reserves the right to close a User Account opened in breach of this rule at any point and at its sole discretion. 

6. Participating in a Game:

6.1 The Company; will accept a Bet provided that You satisfy the terms of this Agreement.

6.2 Charges will be in accordance with the stated fees, as more fully set out and displayed on the Website Homepage, Play Page and Checkout. 

6.3 The Company reserves the right to change the stated fees without advance notice.

6.4 Your payment method will be charged either immediately or after confirmation of the Bet you placed or when you choose to deposit Play Credits on your User Account for use on the Website.

6.5 For transaction security we use SSL encryption. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

6.6 A Game Bet is placed by You subject to rules and regulations governing online transactions and fraud-prevention. In the event of any fraudulent activity on the User’s part, the result of which has affected a Game Bet, the Game Bet   shall become the property of the Company and any Winnings resulting therefrom shall be retained by the Company. Any funds deposited into a User Account are deemed to be payment for future Game Bets and as a result may NOT be withdrawn. In addition, NO funds added to the User's Account by way of any promotional offer (including but not limited to double deposits, ad-hoc winnings or loyalty rewards) may be withdrawn by the User.

6.7 It will be your responsibility to ensure that correct instructions are given to the Company in respect to the placement of a Bet. The Company will accept no liability for any errors that may have occurred due to your incorrect instructions.

6.8 Once a Game Bet placed has been accepted by our server it cannot be cancelled by you. Game Bets purchased through the Website will only be valid once a Game Bet Receipt is displayed in your User Account.

6.9 The Company shall not be liable for any lost or delayed transactions caused by the failure of the computer systems used by the Operators or Underlying Operator from where the result is derived, or for any other computer or communications faults and/or errors and/or delays that may occur on the Company’s Website, software or systems used by the Company.

6.10 You acknowledge that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should you become aware that the software contains an obvious error or incompleteness you undertake to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness you shall notify the Company in writing by contacting us via the “Contact Us” section on our Website. Regardless of whether you become aware of any such errors, the Company shall not be liable for payment and/or damages of any sort which may become due as a result of software failure, administrative errors, hardware failure, faults, technical difficulties or Force Majeure.

6.11 The Company shall not be liable for any late notification of Game Bets for a particular event. It is the responsibility of the individual to ensure that their orders are placed in time for the Lottery draw and that they are aware of the cut-off times of the various Lottery Draw/s. If the individual does not receive a confirmation by email of their Game Bet (for any reason) they must check (prior to cut off time) their own transaction history on-line for confirmation of their Game Bet. The Company shall not be liable if your Bet was received too late for the participation in a particular Lottery Draw (“late bet”) despite the fact that you might have had a winning Bet in that Lottery draw if it were placed before cut-off time. In such a case the Game Bet will be automatically be placed on the next available Lottery Draw. 

7. Winnings:

7.1 Payments-

7.1.1   Payments of Winnings will be made as soon as reasonably possible, although there may be delays due to any security and/or ID verification review undertaken by the Company and where the Company holds any such payments in accordance with this Agreement.

7.1.2 Winnings shall be paid to you within 10 (ten) working days of receipt of the prize monies from the relevant Insurer. 

7.1.3 If the customer has promotional (bonus) funds these will be forfeited upon withdrawal of winnings from the following products: Keno, Instant Win Games and Scratchcards

7.1.4 Save as otherwise provided herein in respect of insured Prizes, all Winnings withdrawn will be paid directly into the User's nominated bank account, in the currency of their  choice of either British Pounds, US Dollars or Euros once they have selected the Cash Withdrawal option and submitted all required details and/or ID verification details. In certain cases, special settlement arrangements may be made. The minimum amount which a user may request to withdraw is twelve Euros (€12.00) or  ten GBP (£10.00), or fifteen USD ($15.00), as applicable. 

7.2. Winnings / Prize Monies pertaining to prize Category A (Jackpot) and Prize Category B (Tier Two Jackpot) Amounts Won:

7.2.1 The Company reserves the right to pay out these Winnings / Prize Monies on an annuity basis over a reasonable period of time.

7.2.2 Winners of insured tickets in Category A (Jackpot) Tier shall, where applicable, split and share their winnings proportionally with Winners from the Underlying Lotteries.                                                             

7.2.3 All Prize category B (Tier Two Jackpot) Winners of insured tickets will receive prize pay-out values as specified on the relevant Underyling Lottery results page. 

7.3 Final Decision-

7.3.1 In the event of a discrepancy between the result showing on your software and the Company server software, the results published by the official Underlying Lottery shall prevail. 

7.3.2    The Company is applying the same principle for ‘all’ Insured Winning Bets, irrespective of the relevant winning category, where prizes will be paid LESS a percentage of the winning amount as applied by the Underlying Lottery in order to put the Player in a similar financial position as if they had played directly with the Underlying Lottery.

7.4. The Company reserves the right to correct or to declare results void, if the results has been caused by a technical default, by a manipulation of the particular Lottery Draw or by an error that occurred at a payment transaction. 

7.5 The Company assumes no liability for input, transmission, system and/or evaluation errors. Company reserves the right to correct obvious errors or declare affected Game Bets as ‘invalid’. Obvious errors may be typos, incorrect pay out numbers, or similar errors that affect the possible or actual Winnings. 

7.6 Any amount credited erroneously to a User’s Account should be reported immediately to the Company by the User. Any Winnings or promotional (bonus) funds caused by an error are invalid regardless of how they occurred. The Company reserves the right to recall any payment that is made to a User in error.

8. Placing of Bets, Alterations, Refunds & Cancellations:

8.1 Placing a Bet: -

8.1.1 The Bets placed at your request are chosen by you on the Play Page of the Website; or can commence from a future date specified by you on the Play Page if required. We cannot process Game Bets for any Lottery Draw after cut-off time for that specific Lottery Draw, which cut-off time is clearly specified for each Lottery Game on the Play Page. The Website automatically changes over to the next available Lottery Draw date at the cut-off time. For the sake of clarity in the event where the User has missed the cut-off time of a specific Lottery Draw, whilst he/she was still in the process of placing and /or paying for a Bet, the Company will place all its reasonable efforts to submit that pending Bet into the  intended draw, however if the expiry of the cut-off time, the funding or any other technical delays result in the unavoidable fulfilment of the entry of the Bet into the intended draw, any unfulfilled Bets will automatically be entered into the next available draw. Should customers wish to avoid this eventuality Bets should be completed along with the necessary account funding to ensure full payment for said Bets at least 2 hours prior to the advertised draw time and /or cut off time. 

Confirmation of your Game Bet will be immediately sent to you by e-mail to your nominated email address and no liability will be attached to the Company for losses incurred from lack of performance by Users' internet service providers or any other technical failure and/or error and/or delay on the part of the User.

8.2 Cancellation of Game Bets if you change your mind-

8.2.1 We will review the possibility of cancelling your Game Bets and substitute your Game Bets with Play Credits or vouchers upon the following conditions:

a. Your Game Bet is legitimate (non-fraudulent) and

b. The Bets in question have not yet been insured with our Insurer/s (payment has not yet been processed by our Insurer/s).

8.2.2 Based on evaluation of the above conditions, we will cancel the Game Bets if notified with sufficient notice to do so. Please note that Game Bets are sent for processing with the respective Insurers throughout the day and once a Bet has been processed we cannot cancel that entry. To apply for a cancellation of your entries please contact us via the ‘Contact us’ section on our Website.  

8.3 Refunds 

8.3.1 The Company will permit and process a Refund upon the following conditions-

a. You have been billed an amount in error and can provide documentary proof thereof;

b. A refund request has been submitted to us via the ‘Contact Us’ sections on the Website within 30 days from the date upon which the amount was erroneously charged for by the Company; 

8.3.2 Once the Company has received your refund request, it will be reviewed, and you will be notified, within 72 hours of receipt of the refund request, of the approval or rejection thereof. This decision shall be final and binding on you.

8.4 Voided Bets

The Company is authorised to, in its sole discretion, void any Game Bets, if: 

A. the Company was instructed to place a Game Bet/s after the relevant cut-off time or after the start of the relevant Lottery  Draw and/or if the Company erroneously accepted an instruction to place a Game Bet/s on the Website after the relevant cut-off time or after the start of the relevant Lottery Draw; 

B. the Company was instructed to place a Game Bet by a User who has provided false, incomplete or expired information associated with their User Account or otherwise related to the Website or any of the Services available on it; 

C. the Company becomes aware of a genuine mistake in relation to a Game Bet or Lottery Draw and is not able to contact the User to correct the error or confirm the Game Bet prior to the cut-off time;

D. the Company was instructed to place a Game Bet by a User who is involved in any fraud- related activities relating to the placing of the Game Bet, the operation of the User Account or relating to the Website or the services offered by the Company; 

E. the Company was instructed to place a Game Bet by a User who was, at the time of placing the Game Bet, less than 18 years old; 

F. in conjunction with any Lottery Draw, fraud and/or technical and/or human error or unwarranted influence was found or; 

G. the Lottery Draw is declared by an Operator in question as being invalid. 

8.5 Alterations 

8.5.1 The Company is unable to alter any Bets submitted by you. The Company is only able to cancel and substitute the value of your Bets with Play Credits or Vouchers.  (Please see 8.2 and 8.2.2 hereabove to learn how you may request to cancel a Game Bet).

9. Additional Special Provisions relating to Insured Winning Bets. 

9.1 The Company has and reserves the right to utilise the services of Insurers. If so, the Company shall be subject to certain terms of contract with the Insurers which contracts may impose obligations to require any winner to sign releases and the like within certain defined time periods as a condition to payment of any Insured Winning Bet. Either the Company or the Insurer will advise you of these conditions and the relevant time periods once you have been notified that, subject to these terms and to the terms applicable to the insurance contracts, you have won an Insured Winning Bet. These time periods shall, however, be no longer than 30 days from the time that you are notified that you have won an Insured Winning Bet.

9.2 You hereby irrevocably agree: 

9.2.1 that the Company may provide the Insurers with your personally identifiable information and that the Insurers or their agents may contact you to facilitate payment of an Insured Winning Bet;

9.2.2 that, if required by the Insurer, you will provide the Insurer or the Company with proof of your address (by way of, for example, a bank statement or utility bill), your scanned passport or driving license and your banking details and proof thereof for the purposes of paying you the Insured Winning Bet;

9.2.3 and undertake that you shall sign such releases required by the Insurers as a condition to payment should you win an Insured Winning Bet;

9.2.4 that you will comply with such conditions as are imposed by the Insurers and provide such documents as are required by the Insurers as a condition to the payment of an Insured Winning Bet within such time periods as are imposed by the Insurers;

9.2.5 that the Insurer may deduct from any Insured Winning Bet prior to payment thereof to you (a) the reasonable costs and expenses incurred by the Insurer in relation to the payment of the Insured Winning Bet (including travel, accommodation, banking and other costs incurred on your behalf whilst establishing suitable arrangements for you to receive the Insured Winning Bet and the transaction costs of transferring the Insured Winning Bet); and (b) any tax required to be deducted under applicable law . Neither the Company nor the Insurer shall in any manner be liable to gross- up such deducted amounts to the Winnings.

9.2.6 that the Insured Winning Bet will be paid in Euros, and that neither the Insurer nor the Company shall be responsible to pay any currency conversion costs or losses. For the sake of clarity, Bets are insured in Euros, and at the moment when Winnings are paid out to the User, a conversion will take place from Euro to the chosen currency of the User whether Biriths Pounds (GBP) or US Dollars (USD). The User is then paid his/her winnings in the chosen currency however neither the Company nor the Insurer shall be liable to pay for any currency conversion costs or losses which might occur between the time the Game Bet is placed and the Winnings paid out. 

9.3 The Company shall pay you any Insured Winning Bet within 10 working days of receipt of the same from the Insurers; alternatively, should the Insurers pay you directly, you hereby absolve the Company of any payment obligation to you in respect of the Insured Winning Bet; however, the Company shall have no liability to pay you any Insured Winning Bet if the Insurers fail and/ or refuse to pay the said Insured Winning Bet to the Company or to you.

9.4 Neither the Company nor the Insurers shall be liable to pay any Insured Winning Bet or any amount at all to you if it is or would be unlawful to do so, if you are an Excluded Person or if the Insurer is not satisfied that you have complied with the conditions imposed by it for paying the Insured Winning Bet to you.